Warranty Info

WHAT SETS OUR ENGINE WARRANTY APART

Our comprehensive warranty is one of the best in the industry giving you 5 years and 160,000 km (100,000 mi) of coverage and is provided 100% by DFC and not a third party like some manufacturers. Some remanufacturers may offer similar lengths of warranty coverage, some are parts only and some offer unlimited mileage for their duration. With these in mind we at DFC like to be as fully transparent as possible with all of our valued customers which is why we clearly post our warranty online for anyone to read. As other companies may not post their warranty online or when asked a question about theirs, give generic replies, we wanted to give our customers some questions to ask when they are shopping around for an engine so they can be better informed on their final decision. We would also like to give some insight on why there are so many different warranties out there, as it will show you what there criteria may be like for their rebuilding process.

OUR WARRANTY PACKAGES

Download Your Warranty (USA)*

Download Your Warranty (Canada)*

Download Your KORE Series Warranty*

*New for 2024

Download Your Previous Warranty**

Download Your Tow/Haul & Tow/Haul HD Series Warranty**

**for engines purchased prior to Dec 31,2022

Download Warranty Approval Form

Download Freight Claim Form

Download Warranty Transfer Form

1 YEAR OR LESS ON PARTS, LABOR SOMETIMES

This type of warranty should concern buyers as with labor rates of shops being over $100/hr on average if you do have a problem the $1000.00 to $2000.00 you may save when purchasing can be exceeded on something as simple as a seal leak. This type of warranty should also make a person concerned on how many reused parts could have been used as if the engine burns oil or has unusual noises you will be on the hook for a full engine R&R and they may just fix the bare minimum with more used components again. These companies will usually also not rebuild engines that come with valve train components (rockers, pushrods, etc.) front or rear covers, front or rear main seals or oil pans, as this is yet another cost cutting measure and less items they don’t feel comfortable installing themselves for fear of a warranty. If a company cannot supply these items and stand behind them what else are they lacking in their rebuild.

DFC’s position is if they are remanufacturing a quality product why can’t they stand behind it for longer?

2 YEARS UNLIMITED MILEAGE NON-COMMERCIAL

Questions should be asked and responses put in writing as to what constitutes a commercial vehicle as even a welding truck can fall under this category. With the average non -commercial person only putting 30,000km (20,000mi) a year on a vehicle that means the engine you bought was built to last at least 60,000km (40,000mi) on average without problem. These warranties typically only cover labor for the first year as well so make sure to ask how much the hourly rate will be paid out from that company and if it does in fact cover for both years.

DFC recommends asking to see a copy of the warranty before making a purchase and look into their remanufacturing process.

3 YEARS OR MORE AND IN EXCESS OF 100,000km

Having a company say there product is built to last this long is a good indication of quality. With this in mind there are several items one should still ask as this is where both the fine print and a company’s reputation comes into play. A lot of companies with this warranty will offer labor, but their labor rate is not clearly written anywhere. This can mean they may pay another shops labor if was $90.00/hr but not if was $150.00 so knowing what they will pay is important. These companies may also say they will cover labor but if the engine must be removed it has to be brought back to their shop, not acceptable if in another state or province.

DFC recommends searching online and asking for referrals for previous customers that have used that company’s product. Any company that does not clearly post their warranty on their website should be asked why.

DOWNLOAD A WARRANTY APPROVAL FORM

With these items in mind we at DFC encourage all of our customers, whether they buy an engine from us or one of our competitors to please do their research before making a purchase. It is our goal to raise the quality standard both through our own relentless pursuit of excellence and from other remanufacturers having to change their own processes to stay competitive.

When sourcing out a remanufactured engine please refer to our FAQ (Frequently Asked Questions) section to better inform yourself before making a purchase.

HOW TO ACTIVATE YOUR WARRANTY

Activating your DFC Diesel warranty is simple. With every engine purchase, you’ll receive a copy of our warranty along with a registration form. Just complete the form and email it to warranty@dfcdiesel.com or fax it to 780-455-0874. Keep a copy for your records to assist with any future warranty concerns.

In the event of a warranty issue, contact us right away at 1-587-805-3634 during business hours. Outside of business hours, have your vehicle taken to the nearest DFC authorized repair center. Once diagnostics are completed, submit a Warranty Approval Form to get the coverage you deserve. Our team works fast—we’ll get back to you within 1 business day to confirm what parts and labor are covered.

DOWNLOAD A WARRANTY APPROVAL FORM